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Jun 19

What You Need To Know About Service Level Agreements

Reposted from MSP Insights Guest Column | June 12, 2023: In today's fast-paced business environment, service level agreements (SLAs) have become an essential tool for companies across various industries. A service level agreement (SLA) is a contractual arrangement between a service provider and a client, explicitly defining the expected level... read more →
Jun 16

The Evolving Landscape of Telecommunications and Software Services Pricing 

The telecommunications and software services industry has undergone significant changes in recent years, with rapid advancements in technology, increased competition, and evolving customer demands. These factors have had a direct impact on the pricing structures of these services in 2023.   Data Consumption Growth: With the widespread adoption of 5G technology,... read more →
Jun 09

Choosing the Appropriate Internet Service Provider and Bandwidth in 2023 

Choosing the right Internet Service Provider (ISP) and the appropriate bandwidth can have a significant impact on your business's efficiency, productivity, and growth potential.   Assess Your Business Needs and Bandwidth Options: Before choosing an ISP, it's crucial to understand your business's specific needs, such as the number of employees, the... read more →
Jun 02
May 19

The Power of VoIP: How Telecom Clients Can Reap the Benefits of Voice over IP (Internet Protocol) Technology 

Voice over IP (VoIP) technology has revolutionized the telecommunications industry by enabling businesses to make phone calls using the internet instead of traditional telephone lines. This innovation has led to numerous benefits, including cost savings, enhanced functionality, and increased flexibility.   Benefits of VoIP Technology:  One of the most notable advantages... read more →
May 12

Bridging the Gap: Transitioning Legacy Telecommunications Systems to Modern, Unified Communications Solutions 

The world of telecommunications is evolving rapidly, and businesses need to keep up with these changes to remain competitive. For companies with legacy telecommunications systems, this means moving to modern, unified communications solutions.   SOME Benefits of Unified Communications Solutions include:  Enhanced Collaboration: Unified communications solutions enable employees to communicate and... read more →
May 10

Zina Hassel on IT Business Podcast – “A Florida Woman in Studio”

An in-studio discussion with Zina Hassel and Marvin Bee about Florida, IT, Telecom and the world in general. If you missed it live, watch the replay! Check out more episodes of the IT Business Podcast here: https://www.itbusinesspodcast.com/ Learn more about ZLH Enterprises: https://www.zlhent.com/about-us/ Subscribe to our Newsletter: https://lnkd.in/eiwT7QRM     Give us... read more →
May 10

Navigating Difficult Client Relationships, Part 1

This month, rather than featuring a single ASCII Group member writing at length, CI presents comments from four leading members, all addressing the same topic: what to do when client relationships get difficult. These problems can manifest in several ways, whether it’s nonpayment or late payment, continual cybersecurity lapses that... read more →
May 10

The Hosted VoIP Opportunity and How to Make the Most of It

A thorough understanding of your clients’ needs is key to providing solutions successfully. By: Bernadette Wilson of Xaas Journal Hosted VoIP has grown in popularity over the years. Zina Hassel, CEO of ZLH Enterprises and member of The ASCII Group, says drivers include businesses seeking to modernize their communication infrastructure and... read more →
May 05
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