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May 12

Bridging the Gap: Transitioning Legacy Telecommunications Systems to Modern, Unified Communications Solutions 

The world of telecommunications is evolving rapidly, and businesses need to keep up with these changes to remain competitive. For companies with legacy telecommunications systems, this means moving to modern, unified communications solutions.  

SOME Benefits of Unified Communications Solutions include: 

  • Enhanced Collaboration: Unified communications solutions enable employees to communicate and collaborate seamlessly across various channels such as voice, video, and messaging, which may lead to improved productivity and teamwork.
  • Cost Savings: By consolidating multiple communication tools and services into a single platform, businesses may be able to reduce costs associated with maintenance, hardware, and multiple vendor contracts.
  • Scalability: Modern unified communications solutions are easily scalable, allowing businesses to add or remove users and services as needed, ensuring that their communications infrastructure grows with them (check your contract for this).
  • Mobility and Remote Work Support: Unified communications solutions facilitate remote work by providing employees with access to communication and collaboration tools from any location and device (while maintaining security).
  • Improved Customer Service: By integrating communication channels, your business can provide a more positive customer experience and respond to inquiries more efficiently. 


Don’t Forget to Ready your Environment for the Migration:  

  • Integration with Existing Infrastructure: Migrating from legacy systems to unified communications may require integration with existing hardware and software, which can be complex and time-consuming. A good plan and a good team can ease this transition. 
  • Employee Training: Transitioning to a new system often necessitates training employees to adapt to new tools and processes. THIS IS CRUCIAL.  If people can’t work the new phones, there will be trouble!
  • Data Migration: Ensuring that all critical data is transferred from the legacy system to the new platform without loss or disruption can be challenging. Data gathering is key.
  • Managing Downtime: Businesses must plan for potential downtime during the transition to minimize disruption to operations and customer service. There may be limited or prolonged outage during porting.  Ensure the auto attendant and any forwarding features have been considered. 


Why Use a Technology Consultant—We can offer experience for a Smooth Transition from premise-based to cloud-based technology. 

The ultimate goal is to experience  enhanced collaboration, cost savings, and improved customer service. 

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