Your privacy is important to us. This privacy statement explains the personal data ZLH processes, how ZLH processes it, and for what purposes.
ZLH offers a wide range of products, including server products used to help operate enterprises worldwide, devices you use in your home, software that students use at school, and services developers use to create and host what’s next. References to ZLH products in this statement include ZLH services, websites, apps, software, servers, and devices.
Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions ZLH has with you and the ZLH products listed below, as well as other ZLH products that display this statement.
Personal data we collect:
ZLH collects data from you, through our interactions with you and our product offerings. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our vendors’ products. The data we collect depends on the context of your interactions with ZLH and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.
If you represent an organization, such as a business or school, that utilizes Enterprise and Developer Products offered from ZLH, please see the Enterprise and developer products section of this privacy statement to learn how we process your data. If you are an end-user of a ZLH product or a ZLH account provided by your organization, please see the Products provided by your organization and the ZLH account sections for more information.
You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you and one of our underlying carriers/service providers, and you do not provide the data, we will not be able to process or request the contract; or if this relates to an existing product you’re using, our underlying carriers/service providers may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
How we use personal data:
ZLH uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
- Provide our underlying carriers/service provider products, which include updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
- Improve and develop those products.
- Personalize those products and make recommendations.
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we combine data we collect from different contexts or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we may manually review short snippets of a small sampling of voice data we have taken steps to de-identify to improve our speech services offerings, such as recognition and translation.
Reasons we share personal data:
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with ZLH-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of ZLH and its customers.
How to access and control your personal data:
You can also make choices about the collection and use of your data by ZLH. You can control your personal data that ZLH has obtained, and exercise your data protection rights, by contacting ZLH or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:
- Control the use of your data for interest-based advertising from ZLH by visiting our opt-out page.
- Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from ZLH.
- Access and clear some of your data through the ZLH privacy dashboard.
Not all personal data processed by ZLH can be accessed or controlled via the tools above. If you want to access or control personal data processed by ZLH that is not available via the tools above or directly through the ZLH recommended products you use, you can always contact ZLH at the address in the How to contact us section or by using our web form.
We provide aggregate metrics about user requests to exercise their data protection rights via the ZLH Privacy Report.
Cookies and similar technologies:
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.