How To Survive VoIP Troubleshooting

by Zina Hassel, ZLH EnterprisesMSP Insights

March 22, 2020

Before we talk about troubleshooting, let’s take a minute to consider making sure you’ve chosen the right VoIP provider prior to signing the contract. It’s essential to be comfortable with the technology, configuration, and benefit to your business, however the most important evaluation is how the service provider will support your system moving forward. If you make the right decision and choose the right vendor, troubleshooting will be a much easier process. Ask these questions before you sign on the dotted line:

The Truth About 5G: What’s Coming (and What’s Not) in 2019

Tom’s Guide by Caitlin McGarry Mar 13, 2019, 7:51 AM

After years of hype about gigabit speeds that will let you download full-length movies in mere seconds, 5G is close to becoming a reality. Last year gave us a taste of 5G as Verizon launched a home broadband service using the next-generation wireless technology and AT&T brought 5G service to a dozen cities.

This year will see the launch of actual 5G wireless networks along with phones that will run on them. Verizon will flip the switch on its mobile 5G network April 11, beginning in parts of Chicago and Minneapolis. Verizon’s first 5G smartphone will be the Moto Z3 — sort of. On March 14, the Z3’s 5G Moto Mod will be available to preorder. That add-on will enable 5G connectivity for the Z3. Verizon said its 5G service can be added to any unlimited plan and will cost an extra $10 a month.

Samsung’s Galaxy S10 5G may be the first true 5G phone (i.e. not retrofitted) out of the gate, but other phone makers, including LG, Huawei and ZTE have announced 5G devices of their own.

Here are all the 5G phones that have been announced so far.

5G: Don’t Believe the Hype

by Ross Artale, Spectrotel, President & COO

I’m of course not referring to the Public Enemy song which poignantly predicts “it’s a new thing….they even had it on the news….don’t believe the hype”, rather, the media hysteria and enormous advertising blitz by some wireless providers regarding the launch of 5G. Michael Powell, former Chairman of the FCC was recently quoted saying that 5G is “25% technology and 75% hype.”

We live in a mobile world. While there is no doubt 5G will be a catalyst to enable low latency mobile applications (applications that require sub 10ms performance to allow smart cars, smart cities, VR, and many others to function), how does the Channel community monetize 5G in the foreseeable future? The short answer is, there is a small opportunity to monetize 5G.

Why You Should Encrypt Your Email?

Close but not encryption!

And some tips for how to do it….

by Tony Bradley, CISSP-ISSAP Updated November 14, 2018 Lifewire

Many people suspect that security is mostly hype. You don’t really need to bother with all those complicated passwords, antivirus software, firewalls and such. It’s all just security software vendors and security consultants trying to scare everyone so they can sell their products and services.

There are common sense steps everyone should take to secure their computers and networks, but there is certainly no shortage of hype in the news. Like the latest hot mutual fund – by the time it makes it into a newspaper or magazine, it is old news and most likely too late for you to react to anyway.

However, as one of the common sense measures that aren’t pure hype, you should consider encrypting your email communications. If you are on vacation you might send a picture postcard to a friend or family member with a quick “wish you were here” sort of message. But, if you are writing a personal letter to that same friend or family member, you would be more inclined to seal it in an envelope.

10 Things Great Leaders Do to Handle a Disaster

Crisis will test any leader. Here’s how the best get through it.

Joel PetersonChairman,JetBlue  Inc.
When disaster strikes — be it a deadly hurricane or a massive cyber-hack — great business leaders respond rather than react.
The difference is subtle but significant. A reaction is a reflex; a response is a procedure.
And the best leaders recognize that real-time responses according to a procedure require a pre-wired plan and practice executing that plan. As Gen. Dwight Eisenhower said of the D-Day invasion, “Plans are nothing; planning is everything.”
In the airline industry planning is an obsession. Crisis management is critical. Executives who plan for the worst are best positioned to serve all constituents when it counts most.
Executives who don’t plan for disaster responses are caught reacting, sometimes resulting in mistakes that can irreparably harm customers, businesses and careers.
I was reminded of this during the recent hurricane in Florida. On the one hand, I was heartened by the response of so many people pitching in on the relief efforts. On the other hand, I was distraught to learn that elderly nursing home patients died from heat exposure when an operational hospital was right across the street. Both cases illustrate the fact that executing under pressure depends on prepared teams.
Here are ten tips to consider when “What if?” becomes “Now what?”

Homeland Security says Russian hackers compromised US utilities

According to Homeland Security officials, state-sponsored Russian hackers compromised US utility networks in a campaign affecting ‘hundreds’ of victims.

The Wall Street Journal cites officials from the DHS (Department of Homeland Security) claiming that hackers reached the point they ‘could have thrown switches’ to cause significant disruption.

Officials linked the hacks to a state-sponsored hacking group previously known as Dragonfly or Energetic Bear.

Back in June 2014, cybersecurity experts from Symantec released a white paper on Dragonfly/Energetic Bear. They noted the hackers appear to have been in operation since at least 2011 and compromised ‘a number of strategically important organizations.’

Their initial focus was on defense and aviation companies in the US and Canada before shifting its focus mainly to US and European energy firms in early 2013.

Symantec explains the group’s usual attack method:

QoS Best Practices for Better Bandwidth Management

Network Computing | Andrew Froehlich | 1/03/2018
Link to Original Publication

Improve network performance using carefully developed quality-of-service policies.

Quality of Service (QoS) offers administrators the ability to prioritize certain data traffic as it traverses a corporate network. But in order for QoS to work, a great deal of planning and coordination must happen first. If your network is struggling with bandwidth and latency issues, make sure you follow these best-practice guidelines for achieving better bandwidth management using QoS technologies.

Survey Shows Bright Outlook for Small to Medium Sized Businesses in 2018


CPA Practice Adviser, January 23, 2018

Optimism is growing among small-to-medium sized businesses in 2018 in light of new tax reform legislation, according to a new survey of accounting professionals released today by Right Networks.

The survey, which sampled 365 accounting professionals at CPA firms and small-to-medium sized businesses, revealed that nearly 54 percent of SMBs felt “very confident” about the economy heading into 2018 compared to a year earlier. Over 70 percent of SMBs responded that they were either “very confident” or “moderately confident” in their business prospects for the upcoming year, compared to a year ago.

Inside the Telecom Industry: The Trends that Matter for 2018

  Barbara McKinney — January 26, 2018
It’s safe to say that the telecommunications industry is still a major driver for growth in some of the world’s most progressive countries. For sure, a great deal of these countries – think of Singapore and South Korea – depend their economic numbers on the telecommunications industry. This is mostly due to the demands for instantaneous communications and more so because of its societal importance.
To put it simply, a paper published in The National Academies of Sciences, Engineering, and Medicine points out the industry’s societal importance:
  • It provides a technological foundation for societal communications.
  • It enables participation and development.
  • It provides vital infrastructure for national security