Articles by Pati Ross-Concepcion

ZLH Enterprises Celebrates Winning Bronze Stevie® Award for Woman of the Year in Business Service Industries

Manalapan, NJ., May 6, 2019 — Zina L. Hassel, CEO, and founder of ZLH Enterprises, a white glove, concierge technology consultancy, was honored by The 17th Annual American Business Awards® and received a Bronze Stevie®Award in the prestigious Woman of the Year category for the Business Services Industries.

Zina L. Hassel, CEO, and Founder of ZLH Enterprises

The American Business Awards are the premier business awards program in the United States. All organizations operating in the US are eligible to submit nominations – public and private, for-profit and non-profit, large and small. 

“This has been an exciting year of transformation for our team as we expanded our reach into evolving levels of technology and accelerated the growth of our business without sacrificing the high standards of customer service delivered to our clients,” said Zina L. Hassel, CEO, ZLH Enterprises. “While this award may have my name on it, ZLH Enterprises’ success is a tribute to the dedication and commitment of my entire team in recognition of our combined achievements.”

2019 Stevie Award

Women of the Year

Business Industries

How To Survive VoIP Troubleshooting

by Zina Hassel, ZLH EnterprisesMSP Insights

March 22, 2020

Before we talk about troubleshooting, let’s take a minute to consider making sure you’ve chosen the right VoIP provider prior to signing the contract. It’s essential to be comfortable with the technology, configuration, and benefit to your business, however the most important evaluation is how the service provider will support your system moving forward. If you make the right decision and choose the right vendor, troubleshooting will be a much easier process. Ask these questions before you sign on the dotted line:

The Truth About 5G: What’s Coming (and What’s Not) in 2019

Tom’s Guide by Caitlin McGarry Mar 13, 2019, 7:51 AM

After years of hype about gigabit speeds that will let you download full-length movies in mere seconds, 5G is close to becoming a reality. Last year gave us a taste of 5G as Verizon launched a home broadband service using the next-generation wireless technology and AT&T brought 5G service to a dozen cities.

This year will see the launch of actual 5G wireless networks along with phones that will run on them. Verizon will flip the switch on its mobile 5G network April 11, beginning in parts of Chicago and Minneapolis. Verizon’s first 5G smartphone will be the Moto Z3 — sort of. On March 14, the Z3’s 5G Moto Mod will be available to preorder. That add-on will enable 5G connectivity for the Z3. Verizon said its 5G service can be added to any unlimited plan and will cost an extra $10 a month.

Samsung’s Galaxy S10 5G may be the first true 5G phone (i.e. not retrofitted) out of the gate, but other phone makers, including LG, Huawei and ZTE have announced 5G devices of their own.

Here are all the 5G phones that have been announced so far.

5G: Don’t Believe the Hype

by Ross Artale, Spectrotel, President & COO

I’m of course not referring to the Public Enemy song which poignantly predicts “it’s a new thing….they even had it on the news….don’t believe the hype”, rather, the media hysteria and enormous advertising blitz by some wireless providers regarding the launch of 5G. Michael Powell, former Chairman of the FCC was recently quoted saying that 5G is “25% technology and 75% hype.”

We live in a mobile world. While there is no doubt 5G will be a catalyst to enable low latency mobile applications (applications that require sub 10ms performance to allow smart cars, smart cities, VR, and many others to function), how does the Channel community monetize 5G in the foreseeable future? The short answer is, there is a small opportunity to monetize 5G.

Why You Should Encrypt Your Email?

Close but not encryption!

And some tips for how to do it….

by Tony Bradley, CISSP-ISSAP Updated November 14, 2018 Lifewire

Many people suspect that security is mostly hype. You don’t really need to bother with all those complicated passwords, antivirus software, firewalls and such. It’s all just security software vendors and security consultants trying to scare everyone so they can sell their products and services.

There are common sense steps everyone should take to secure their computers and networks, but there is certainly no shortage of hype in the news. Like the latest hot mutual fund – by the time it makes it into a newspaper or magazine, it is old news and most likely too late for you to react to anyway.

However, as one of the common sense measures that aren’t pure hype, you should consider encrypting your email communications. If you are on vacation you might send a picture postcard to a friend or family member with a quick “wish you were here” sort of message. But, if you are writing a personal letter to that same friend or family member, you would be more inclined to seal it in an envelope.

5 Ways Your Small Business Can Prepare for Winter

How can you prepare to keep your employees, customers, and business safe in a winter storm? Here’s what you need to know.

Know What to Watch Out For

Monitor local news and check weather forecasts at the National Weather Service website. Here are some terms you might hear:

  •   Winter storm: Winter storms involve snow, sleet, or freezing rain.
  •   Ice storm: When 1/4 inch of ice or more builds up, driving and walking are hazardous, and power lines can break because of the weight of the ice.
  •   Blizzard: A blizzard involves snow, gusty winds up to 35 mph or more, near-zero-visibility conditions, and a wind-chill factor that can be life threatening.
  •   Winter storm watch: Severe winter conditions might occur in the next 12-36 hours.
  •   Winter storm warning: Severe winter conditions are expected in the next 12-24 hours. This is defined as 4-6 inches of snow or sleet, or at least 1/4 inch of ice.
  •   Blizzard warning: A blizzard is expected in the next 12-24 hours.

Like Mother, Like Daughter: At ZLH Enterprises, The Future is all in the Family

 October 31, 2018  Esther Surden,NewsNJ Tech Companies,

When Zina Hassel began the technology consultancy firm ZLH Enterprises (Manalapan), in early 2000, she was not thinking about an exit strategy.  Consulting was what intrigued Zina. And the push to get things accomplished when suppliers said it couldn’t be done was what fueled the fire.

When Zina eventually retires from ZLH Enterprises, which she built from the ground up, she’ll be passing the baton to her daughter Jodi Hassel.  And Jodi, who has been studying and mastering the business for the past seven years, will be ready. “She is fluent in almost every aspect of the business,” Zina told NJTechWeekly.com

Unlike some company founders who fret over the upheaval such a transition might cause, Zina is sure they will both be ready for the change. Jodi put it best when she said, “I know Zina will never truly leave the business. She may cut back and be more in the background, but she’ll always be there to give me advice.”  Jodi is confident in her skills and abilities, and already manages the business during Zina’s absence.

The one thing these two differ on? Zina kept the business small and hands on, a boutique telecommunications consulting business. Jodi wants to build and expand the business, and knows there is plenty of room for growth in the market. Both agree that the best growth strategy is already in progress … continuing to shift the business from telecommunications to technology, and continuing to expand their channel programs and resources.

Why Every Small Business Needs a Backup and Disaster Recovery Plan

June 1, 2016 | Larry Alton | Contributor | Entrepreneur

As a digitally active business in 2016, you can’t afford to lose your data. Whether at the hands of a natural disaster, human error, or cyber attack, data loss is costly and extremely risky. That’s why you need a backup and disaster recovery solution.

What is BDR?

As a small business owner, you’ve probably asked yourself this simple question at least once: “What is BDR?” Well, the most basic definition is a combination of data backup and disaster recovery solutions that are designed to work together to ensure uptime, diminish data loss, and maximize productivity in the midst of an attack, natural disaster, or other compromising situation. In other words, BDR solutions keep businesses safe when trouble strikes
According to research by Security Week, the total volume of data loss at the enterprise level has increased more than 400 percent over the past couple of years and the trend doesn’t appear to be slowing down any time soon. With the rise of big data, cloud computing, and BYOD policies in the workplace, it’s becoming increasingly challenging for businesses to protect their private data.
IT Web suggests that the total cost of data breaches will be more than $2.1 trillion by 2019. This is in part due to the fact that small businesses don’t always take security seriously. They wrongly assume that it’s the big corporations that face the highest risks. Unfortunately, this is a false assumption.
A Verizon report says that small data breaches — those with fewer than 100 files lost — cost between $18,120 and $35,730. Unless these are expenses that you can easily sustain, it’s time to implement a BDR plan.
Five reasons why SBOs need a BDR plan.

How Our Growing Tech Company Stayed Open During Hurricane María

July 30,2018 . Dolmarie Mendez | Guest Writer | Co-founder and CEO, Abartys Health | Entrepreneur

As the leader of a healthcare technology company,I have the responsibility to make sure my co-workers and I are ready for anything, in both the best and the worst of times.
While having our company headquarters in Puerto Rico gives us advantages that I wouldn’t trade for anything, Hurricane María last September brought about circumstances impossible to foresee. Our building flooded, power and telephone lines were disrupted and supermarkets and hospitals were closed for weeks.
To put the devastation into perspective, Hurricane María completely destroyed more than 87,000 homes in Puerto Rico (with more than 385,000 other homes sustaining major damage). Some 250,000 Puerto Rico residents were displaced to the mainland United States, in some cases permanently.
One study from the New England Journal of Medicine said that Hurricane María claimed some 4,600 lives, though the authors added that even this staggering figure could turn out to be conservative. In terms of costs, it’s estimated that Hurricane María has cost more than $90 billion.
We were one of 10,000 businesses affected by the hurricane. And yet, we knew that maintaining normal operations in the face of such obstacles was non-negotiable, given the vital technical services we provide to insurance companies and medical providers. And while not every tech company will have to deal with the catastrophe of a hurricane, there will almost certainly be unforeseen obstacles that test every company’s resilience.

We’re in the middle of hurricane season again.

Now that we’re in the middle of hurricane season 2018, here are the lessons we learned that other companies facing disasters similar to ours — especially companies in technology — can do to “weather the storm” when disaster strikes.